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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A pop-up window will open. It includes comprehensive information about all the operations that you can perform on the page in question. Each pop-up window opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast selection of video tutorials describing how to work with our hosting Control Panel. They're created for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can quickly get to know our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you searching for, take a glance at our extensive Frequently Asked Questions section, which contains questions asked by actual customers and provides practical solutions. We regulary "revamp" our Frequently Asked Questions database with new entries so as to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions database either, we have a fantastic team of technical support engineers available 24/7/365 and eager to help you with any question. Each support ticket you send will be replied to in less than 1 hour (the average trouble ticket response time is approximately twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 299780

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com